Managing Students’ Affairs at Higher Education Institutions: A Qualitative Analysis of Selected Tasks and Processes
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Published:
Jul 29, 2019
Keywords:
higher education, dean’s office, students’ affairs, management
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Abstract
Management of students’ affairs is a significant process supporting teaching at every higher education institution. Units responsible for this administrative task (mostly referred to as
dean’s offices) not only monitor, verify, and document the educational process of each student, but also regulate some crucial aspects of formal teacher-student relations. While all dean’s offices serve the same purpose – i.e. provide administrative support to the teaching process – and work within a similar legal framework, they manage students’ affairs in different ways. The aim of the article is to explore and analyse these differences. Basing on 26 individual in-depth interviews and visits to dean’s offices in Polish HEIs the paper analyses the organisation of work and selected core processes which are conducted at these units: processing students’ applications, removing from students’ lists, organising thesis defences, and organising examination schedules.
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How to Cite
Górak-Sosnowska, K., Matusewicz, M., & Santor, I. (2019). Managing Students’ Affairs at Higher Education Institutions: A Qualitative Analysis of Selected Tasks and Processes. Journal of Management and Financial Sciences, (30), 27–41. https://doi.org/10.33119/JMFS.2017.30.2
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References
1. Efektywne zarządzanie kadrami na uczelni, P. Błędowski (Ed.), Instytut Nauk Społeczno-Ekonomicznych, Łódź 2013.
2. Klaus A., Ryńca R., Kowalski M., Analiza kosztów dziekanatu w szkole wyższej z wykorzystaniem rachunku kosztów działań, “Badania operacyjne i decyzje” 2007, no. 1.
3. Nowakowska-Krystman A., Sprawność organizacyjna uczelni w oczach studentów: analiza jakości obsługi administracyjnej studentów, “Zeszyty Naukowe” 2011, no. 167, Uniwersytet Ekonomiczny w Poznaniu.
4. Sultan P., Wong H. Y., Antecedents and consequences of service quality in a higher education context. A qualitative research approach, “Quality Assurance in Education” 2013, vol. 21 no. 1.
5. Zarządzanie kadrami uczelni: Jakość w zarządzaniu uczelnią, K. Czekaj-Kotynia (Ed.), Instytut Nauk Społeczno-Ekonomicznych, Łódź 2013.
List of visited dean’s offices
1. Academy of Physical Education, Faculty of Tourism and Recreation (Warsaw, 13th July 2017);
2. Academy of Special Education (Warsaw, 1st August 2017);
3. Adam Mickiewicz University in Poznań, Faculty of English (Poznań, 21st July 2017);
4. Cracow University of Economics, Faculty of Commodity Science (Kraków, 12th July 2017);
5. Cracow University of Economics, Faculty of Economics and International Relations (Kraków, 12th July 2017);
6. Cracow University of Economics, Faculty of Finance and Law (Kraków, 12th July 2017);
7. Cracow University of Economics, Faculty of Management (Kraków, 12th July 2017);
8. Cracow University of Economics, Faculty of Public Economy and Administration (Kraków, 12th July 2017);
9. Jagiellonian University, Faculty of Philology, Institute of English Studies (Kraków, 12th July 2017);
10. Jagiellonian University, Faculty of Philology, Institute of Management and Social Communication (Kraków, 12th July 2017);
11. Jagiellonian University, Faculty of Philology, Institute of Romance Studies (Kraków, 12th July 2017);
12. Poznań University of Economics and Business, Faculty of Economics (Poznań, 21st July 2017);
13. Poznań University of Economics and Business, Faculty of Management (Poznań, 21st July 2017);
14. SWPS University of Social Sciences and Humanities (Wrocław, 10th July 2017);
15. SWPS University of Social Sciences and Humanities (Warsaw, 10th August 2017);
16. University of Economics in Katowice, Faculty of Economics (Katowice, 11th July 2017);
17. University of Economics in Katowice, Faculty of Finance and Insurance (Katowice, 11th July 2017);
18. University of Economics in Katowice, Faculty of Management (Katowice, 11th July 2017);
19. University of Lodz, Faculty of Economics and Sociology (Łódź, 27th July 2017);
20. University of Lodz, Faculty of Management (Łódź, 7th July 2017);
21. University of Silesia in Katowice, Faculty of Law and Administration (Katowice, 11th July 2017);
22. University of Social Sciences, Faculty of Management (Łódź, 12th June 2017);
23. University of Warsaw, Faculty of Economic Sciences (Warszawa, 21st June 2017);
24. University of Warsaw, Faculty of Geography and Regional Studies (Warszawa, 26th July 2017);
25. Wrocław University of Economics, Faculty of Economic Sciences (Wrocław, 10th July 2017);
26. Wrocław University of Economics, Faculty of Engineering and Economics (Wrocław, 10th July 2017);
27. WSB University (Chorzów, 11th July 2017);
28. WSB University (Poznań, 21st July 2017);
29. WSB University (Wrocław, 10th July 2017).
2. Klaus A., Ryńca R., Kowalski M., Analiza kosztów dziekanatu w szkole wyższej z wykorzystaniem rachunku kosztów działań, “Badania operacyjne i decyzje” 2007, no. 1.
3. Nowakowska-Krystman A., Sprawność organizacyjna uczelni w oczach studentów: analiza jakości obsługi administracyjnej studentów, “Zeszyty Naukowe” 2011, no. 167, Uniwersytet Ekonomiczny w Poznaniu.
4. Sultan P., Wong H. Y., Antecedents and consequences of service quality in a higher education context. A qualitative research approach, “Quality Assurance in Education” 2013, vol. 21 no. 1.
5. Zarządzanie kadrami uczelni: Jakość w zarządzaniu uczelnią, K. Czekaj-Kotynia (Ed.), Instytut Nauk Społeczno-Ekonomicznych, Łódź 2013.
List of visited dean’s offices
1. Academy of Physical Education, Faculty of Tourism and Recreation (Warsaw, 13th July 2017);
2. Academy of Special Education (Warsaw, 1st August 2017);
3. Adam Mickiewicz University in Poznań, Faculty of English (Poznań, 21st July 2017);
4. Cracow University of Economics, Faculty of Commodity Science (Kraków, 12th July 2017);
5. Cracow University of Economics, Faculty of Economics and International Relations (Kraków, 12th July 2017);
6. Cracow University of Economics, Faculty of Finance and Law (Kraków, 12th July 2017);
7. Cracow University of Economics, Faculty of Management (Kraków, 12th July 2017);
8. Cracow University of Economics, Faculty of Public Economy and Administration (Kraków, 12th July 2017);
9. Jagiellonian University, Faculty of Philology, Institute of English Studies (Kraków, 12th July 2017);
10. Jagiellonian University, Faculty of Philology, Institute of Management and Social Communication (Kraków, 12th July 2017);
11. Jagiellonian University, Faculty of Philology, Institute of Romance Studies (Kraków, 12th July 2017);
12. Poznań University of Economics and Business, Faculty of Economics (Poznań, 21st July 2017);
13. Poznań University of Economics and Business, Faculty of Management (Poznań, 21st July 2017);
14. SWPS University of Social Sciences and Humanities (Wrocław, 10th July 2017);
15. SWPS University of Social Sciences and Humanities (Warsaw, 10th August 2017);
16. University of Economics in Katowice, Faculty of Economics (Katowice, 11th July 2017);
17. University of Economics in Katowice, Faculty of Finance and Insurance (Katowice, 11th July 2017);
18. University of Economics in Katowice, Faculty of Management (Katowice, 11th July 2017);
19. University of Lodz, Faculty of Economics and Sociology (Łódź, 27th July 2017);
20. University of Lodz, Faculty of Management (Łódź, 7th July 2017);
21. University of Silesia in Katowice, Faculty of Law and Administration (Katowice, 11th July 2017);
22. University of Social Sciences, Faculty of Management (Łódź, 12th June 2017);
23. University of Warsaw, Faculty of Economic Sciences (Warszawa, 21st June 2017);
24. University of Warsaw, Faculty of Geography and Regional Studies (Warszawa, 26th July 2017);
25. Wrocław University of Economics, Faculty of Economic Sciences (Wrocław, 10th July 2017);
26. Wrocław University of Economics, Faculty of Engineering and Economics (Wrocław, 10th July 2017);
27. WSB University (Chorzów, 11th July 2017);
28. WSB University (Poznań, 21st July 2017);
29. WSB University (Wrocław, 10th July 2017).