Issues Related to the Loans Action in the Opinions of the Customers and the Employees of a Commercial Bank - United Bank S.C. in Ethiopia
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Published:
Jul 29, 2019
Keywords:
Financial Institution, Commercial Banks, Borrowing, Savings and Loan, Management, Investments
Main Article Content
Abstract
The development of the economy in generał and the firms development in particular depend on easy and unlimited access to financial support. The aim of this research is to investigate the cooperation between United Bank and firms in the loans field. Moreover, research indicates that the strengths and weaknesses of the loan process come from the staff as well as from customers’ point of view. The value of the research is due to the information gained from direct access to real cases from bank activities and from conducted interviews with both sides involved in the loan process. Individual in-depth interviews and ąuestionnaire are the formal mechanisms for gathering sensitive information.
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How to Cite
Borowski, P. F., Gemechu Balcha, S., & Girma, M. (2019). Issues Related to the Loans Action in the Opinions of the Customers and the Employees of a Commercial Bank - United Bank S.C. in Ethiopia. Journal of Management and Financial Sciences, (27), 39–57. https://doi.org/10.33119/JMFS.2017.27.3
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References
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Banks' Documents
1. United Bank S.C. annual repart 2015.
2. United Bank S.C. annual report, 2016.
3. United Bank Credit Training Materiał, 2001.
Websites
1. www.africaneconomicoutlook.org
2. www.tradingeconomics.com/ethiopia
2. Benowitz E.M., Principles of Management, Hungry Minds Inc., 2001.
3. Borowski P., Functioning ofCompanies on Regulated and Changeable Market, “International Conference on Technology and Business Management” 2014, Dubai.
4. Dessler G., Phillips Managing Now, Houghton Mifflin Company, 2008.
5. Ehrhard M., Brigham E., Financial Management, South Western Cengage Learning, 2011.
6. Gidey B., Banking and Insurance in Ethiopia, Birhanina Selam Publishing Co., Addis Ababa 1994.
7. Gomez-Mejia L., Balkin D., Management - People, Performance, Change, Prentice Hall, 2012.
8. Haile A., Getacher T., Tesfay H., Financial Performance Analysis of Selected Com- mercial Banks in Ethiopia, “EJBE” 2014, vol. 4, no. 2, AAU, Addis Ababa.
9. Hoyle Schaefer T., Doupnik T., Advanced Accounting, McGraw-Hill, 2011.
10. Kieso D., Weygandt J., Warfield T., Intermediate Accounting, John Willey&Sons, 2010.
11. Malhotra D., Bricks E, Marketing Research: An Applied Approach, Prentice Hall/Finan- cial Times, 2007.
12. Mengistu G., TrainingMateriał on Credit Information &Follow up, Addis Ababa 2007.
13. Mergu G., Rao R., The Penetration of Online Banking Service in Ethiopia - an Anaysis of Public and Private Sector Banks, International Journal of Marketing, Financial Services and Management Research, 2014, vol. 3(6).
14. Porter M., Porter on Competition, Harvard Business Review Press, 2008.
15. Teferi L., Banking and Risk Management, degree paper, Addis Ababa 2002.
16. Zeleke T., Loan Advance Procedurę, degree paper, SMU, Addis Ababa 2014.
Banks' Documents
1. United Bank S.C. annual repart 2015.
2. United Bank S.C. annual report, 2016.
3. United Bank Credit Training Materiał, 2001.
Websites
1. www.africaneconomicoutlook.org
2. www.tradingeconomics.com/ethiopia