ORGANIZATIONAL LEARNING SYSTEMS IN THE HYBRID WORK MODEL. LESSONS LEARNED FROM THE ACTION RESEARCH BASED ON FITOEXPORT PROJECT

Abstract

The article exemplifies the implementation of strategic management and a learning based approach in a public-sector institution. By using a systems approach, we show a case of an organization that is developing learning processes relying on hybrid work. The aim of the article is to present a part of the diagnose of the Inspection in terms of organizational learning and the analysis of solutions increasing the effectiveness of the Inspection and support in creating the strategy. For this purpose we use the action research method, which allows for the interaction with an organization during research. As a result, the foundations for organizational change were built at the stage of planning and implementing solutions. In the empirical part of the article, we describe a case study illustrating the first effects of new solutions. The conclusions of our work are not limited to public-sector institutions but can also be applied in private-sector organizations operating on the basis of decentralized structures.

Keywords: public administration, systems approach, innovation, learning, hybrid organization

JEL classification codes: H830, O31, O35, D830