Instrumenty komunikowania marketingowego w dobie globalizacji

Abstract

A global market necessitates including the evolution of consumer awareness  and the growing importance of consumers in marketing activities. This process  including utilizing existing instruments of marketing communication along with  a new look at consumer motivations (and at information about products). Among  the major changes in consumer attitudes and behavior worldwide are the following  phenomena: more negative attitudes toward advertising, increasing consumer  attention to ethical aspects of business, greater environmental awareness, and  growing consumer product expectations. Th e study shows a close relationship  between social and technological changes. New information technology provides  new opportunities for contact with consumers and between consumers.  It is expected that the current traditional model of communication with the  market, based on information derived from opinion leaders (from athletes, experts,  celebrities), in the interactive communication model will be lead to horizontal  influence derived from individual consumers. Consumers become not only active  seekers of market information, but also creators and relayers of this information  rather than defenseless recipients. Furthermore the responsible consumer is a person  who not only knows his or her rights, but also supports a particular producer  through purchases. Access to information about companies (and their products)  through new media (mobile, internet) allows the consumer to control activities  of commercial organizations (particularly multinational corporations) without  geographic limitations.  Not so long ago, the most important goal was to provide products conveniently  to consumers at an attractive price. Now it seems that brand imaging is increasingly  created by consumers themselves, who in turn create brand history among  themselves. New patterns of consumer behavior give rise to new marketing (and  communication) strategies. Of course, many consumers do passively participate  in the process of marketing communication. However, we must assume that this  new generation of responsible consumers determines a clear direction of changes  in business -consumer relationships.