Pasek boczny artykułu
Przesłane
grudnia 1, 2019
Opublikowane
grudnia 31, 2017
Pobieranie
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17
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Treść głównego artykułu
Abstrakt
Communication and communication systems are topics widely discussed in the literature of the subject. However, the analysis of the specific subjects of this study as courts, is so far a subject that is rarely discussed in empirical research as well as in a debate at the level of communication theory. The paper presents the results of survey research on internal communication in district and regional courts in the context of trust building. The study assumes that there is a relationship between communication on a given project tasks, communication on project management and non‑formal communication, and confidence in the public institution and its management. The results of the research clearly showed the existing relationship between satisfaction coming from the proper communication, and the level of employee trust in the court as a place of work.
Słowa kluczowe
communication
trust
public organization
court
Szczegóły artykułu
Licencja
Autor (Autorzy) artykułu oświadcza, że przesłane opracowanie nie narusza praw autorskich osób trzecich. Wyraża zgodę na poddanie artykułu procedurze recenzji oraz dokonanie zmian redakcyjnych. Przenosi nieodpłatnie na Oficynę Wydawniczą SGH autorskie prawa majątkowe do utworu na polach eksploatacji wymienionych w art. 50 Ustawy z dnia 4 lutego 1994 r. o prawie autorskim i prawach pokrewnych – pod warunkiem, że praca została zaakceptowana do publikacji i opublikowana.
Oficyna Wydawnicza SGH posiada autorskie prawa majątkowe do wszystkich treści czasopisma. Zamieszczenie tekstu artykuły w repozytorium, na stronie domowej autora lub na innej stronie jest dozwolone o ile nie wiąże się z pozyskiwaniem korzyści majątkowych, a tekst wyposażony będzie w informacje źródłowe (w tym również tytuł, rok, numer i adres internetowy czasopisma).
Osoby zainteresowane komercyjnym wykorzystaniem zawartości czasopisma proszone są o kontakt z Redakcją.
Jak cytować
Austen, A. ., & Adamus‑Matuszyńska, . A. . (2017). Internal Communication in Courts: Toward Establishing Trust Based Relationships. Edukacja Ekonomistów I Menedżerów, 46(4), 117–131. https://doi.org/10.5604/01.3001.0011.6454
Referencje
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1. Anderson, E., Narus, J.A. (1990). A Model of Distributor Firm and Manufacturer Firm Working Partnerships. Journal of Marketing, 54 (1), 42–58
2. Barber, B. (1983). The logic and limits of trust. New Brunswick, NJ: Rutgers University Press.
3. Butler, J. K. (1991). Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory. Journal of Management, 17(3), 643–663.
4. Cho, Y.J. Song, H. J. (2017). Determinants of Turnover Intention of Social Workers: Effects of Emotional Labor and Organizational Trust. Public Personnel Management, 46(1), 41–65.
5. Cooley, Ch.H. (1909). Social Organization: A Study of Larger Mind. Cornell University Library.
6. D’Aprix, R. (1995). Communication as Process: The Manager’s View. In: G.M. Goldhaber, G.A. Barnett (eds.). Handbook of Organizational Communication. Corporation, Norwood, New Jersey: Ablex Publishing.
7. Deutsch, M. (1973). The Resolution of Conflict. Constructive and Destructive Processes. New Haven. London: Yale University Press.
8. Fukuyama, F. (1995). Zaufanie. Kapitał społeczny a droga do dobrobytu. Warszawa: Wydawnictwo Naukowe PWN.
9. Graber, D.A. (2003). The power of communication. Managing information in public organizations. Washington: CQ Press.
10. Grudzewski, W.M., Hajduk, I.K., Sankowska, A., Wańtuchowicz, M. (2007). Zarządzanie zaufaniem w organizacjach wirtualnych. Warszawa: Difin.
11. Hardin, R. (2000). Trust and trustworthiness. New York, NY: Russell Sage Foundation.
12. Hardin, R. (2009). Zaufanie, Warszawa: Wydawnictwo Sic!
13. Hon, L.C., Grunig, J.E. (1999). Guidelines for measuring relationships in public relations. Gainsville, FL: The Institute for Public Relations, Commission on PR Measurement and Evaluation.
14. Luhmann, N. (1979). Trust and Power. New York: J. Wiley.
15. Luhmann, N. (1985). Society, meaning, religion – based on self‑reference. Sociological Analysis, 46 (1), 5–20.
16. Luhmann, N. (2000). Familiarity, Confidence, Trust: Problems and Alternatives. In: D. Gambetta (ed.), Trust: Making and Breaking Cooperative Relations, electronic version, Department of Sociology, University of Oxford, chapter 6, 94–107.
17. Maltz, E. (2000). Is All Communication Created Equal? An Investigation into the Effects of Communication Mode on Perceived Information Quality. Journal of Product Innovation Management, 17, 110–127.
18. Maesschalck, J. (2004). Approaches to Ethics Management in the Public Sector. A Proposed Extension of the Compliance‑Integrity Continuum. Public Integrity, 5, 23–41.
19. Mishra, K., Boynton, L., Mishra, A. (2014). Driving Employee Engagement: The Expanded Role of Internal Communications. International Journal of Business Communication, 51(2), 183–202.
20. Morgan, R. M., Hunt, S. D. (1994). The Commitment Trust Theory of Relationship Marketing. Journal of Marketing, 58, 20–38.
21. Perry, J.L., Hondeghem, A. (2008). Building Theory and Empirical Evidence about Public. Service Motivation. International Public Management Journal, 11(1), 3–12.
22. Podnar, K. (2015). Corporate Communication. A Marketing Viewpoint. New York: Routledge.
23. Shockley‑Zalabak, P., Morreale, S., Hackman, M. (2010). Building the high trust organization: Strategies for supporting five key dimensions of trust. San Francisco, CA: Jossey‑Bass.
24. Stevenson, B., Wolfers, J. (2011). Trust in Public Institutions over the Business Cycle. Working Paper 2011–11, Federal Reserve Bank of San Francisco.
25. Sztompka, P. (2007). Zaufanie. Fundament społeczeństwa. Kraków: Wydawnictwo ZNAK.
26. Sydow, J. (1998). Understanding the constitution of interorganizational trust. In: C. Lane, R. Bachmann (eds.), Trust within and between organisations. Oxford: Oxford University Press, 31–63.
27. Tyler, K., Stanley, E. (2007). The role of trust in financial services business relationships. Journal of Services Marketing, 21(5), 334–344.
28. Watzlawick, P. H., Beavin, J. Jackson, D. (1967). Pragmatics of Human Communication. A Study of Interactional Patterns, Pathologies and Paradoxes. New York: Mental Research Institute, Norton Company.
29. Welch, M. Jackson, P. R. (2007). Rethinking internal communication: A stakeholder approach. Corporate Communications, 12, 177–198.
30. Zając, Cz. (2012). Emergent character of interpersonal relationships in organizational structures of capital groups. Journal of Intercultural Management, 4(3), 15–22.
31. Zolin R., Fruchter R., Hinds P. (2003). Communication, Trust & Performance: The Influence of Trust on Performance. In: A/E/C Cross‑functional, Geographically Distributed Work, CIFE Working Paper no. 78, April, STANFORD UNIVERSITY.
32. Zucker, L.G. (1986). The Production of Trust: Institutional Sources of Economic Structure, 1840–1920. Research in Organizational Behavior, 8, 53–111.
Referencje
1. Anderson, E., Narus, J.A. (1990). A Model of Distributor Firm and Manufacturer Firm Working Partnerships. Journal of Marketing, 54 (1), 42–58
2. Barber, B. (1983). The logic and limits of trust. New Brunswick, NJ: Rutgers University Press.
3. Butler, J. K. (1991). Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory. Journal of Management, 17(3), 643–663.
4. Cho, Y.J. Song, H. J. (2017). Determinants of Turnover Intention of Social Workers: Effects of Emotional Labor and Organizational Trust. Public Personnel Management, 46(1), 41–65.
5. Cooley, Ch.H. (1909). Social Organization: A Study of Larger Mind. Cornell University Library.
6. D’Aprix, R. (1995). Communication as Process: The Manager’s View. In: G.M. Goldhaber, G.A. Barnett (eds.). Handbook of Organizational Communication. Corporation, Norwood, New Jersey: Ablex Publishing.
7. Deutsch, M. (1973). The Resolution of Conflict. Constructive and Destructive Processes. New Haven. London: Yale University Press.
8. Fukuyama, F. (1995). Zaufanie. Kapitał społeczny a droga do dobrobytu. Warszawa: Wydawnictwo Naukowe PWN.
9. Graber, D.A. (2003). The power of communication. Managing information in public organizations. Washington: CQ Press.
10. Grudzewski, W.M., Hajduk, I.K., Sankowska, A., Wańtuchowicz, M. (2007). Zarządzanie zaufaniem w organizacjach wirtualnych. Warszawa: Difin.
11. Hardin, R. (2000). Trust and trustworthiness. New York, NY: Russell Sage Foundation.
12. Hardin, R. (2009). Zaufanie, Warszawa: Wydawnictwo Sic!
13. Hon, L.C., Grunig, J.E. (1999). Guidelines for measuring relationships in public relations. Gainsville, FL: The Institute for Public Relations, Commission on PR Measurement and Evaluation.
14. Luhmann, N. (1979). Trust and Power. New York: J. Wiley.
15. Luhmann, N. (1985). Society, meaning, religion – based on self‑reference. Sociological Analysis, 46 (1), 5–20.
16. Luhmann, N. (2000). Familiarity, Confidence, Trust: Problems and Alternatives. In: D. Gambetta (ed.), Trust: Making and Breaking Cooperative Relations, electronic version, Department of Sociology, University of Oxford, chapter 6, 94–107.
17. Maltz, E. (2000). Is All Communication Created Equal? An Investigation into the Effects of Communication Mode on Perceived Information Quality. Journal of Product Innovation Management, 17, 110–127.
18. Maesschalck, J. (2004). Approaches to Ethics Management in the Public Sector. A Proposed Extension of the Compliance‑Integrity Continuum. Public Integrity, 5, 23–41.
19. Mishra, K., Boynton, L., Mishra, A. (2014). Driving Employee Engagement: The Expanded Role of Internal Communications. International Journal of Business Communication, 51(2), 183–202.
20. Morgan, R. M., Hunt, S. D. (1994). The Commitment Trust Theory of Relationship Marketing. Journal of Marketing, 58, 20–38.
21. Perry, J.L., Hondeghem, A. (2008). Building Theory and Empirical Evidence about Public. Service Motivation. International Public Management Journal, 11(1), 3–12.
22. Podnar, K. (2015). Corporate Communication. A Marketing Viewpoint. New York: Routledge.
23. Shockley‑Zalabak, P., Morreale, S., Hackman, M. (2010). Building the high trust organization: Strategies for supporting five key dimensions of trust. San Francisco, CA: Jossey‑Bass.
24. Stevenson, B., Wolfers, J. (2011). Trust in Public Institutions over the Business Cycle. Working Paper 2011–11, Federal Reserve Bank of San Francisco.
25. Sztompka, P. (2007). Zaufanie. Fundament społeczeństwa. Kraków: Wydawnictwo ZNAK.
26. Sydow, J. (1998). Understanding the constitution of interorganizational trust. In: C. Lane, R. Bachmann (eds.), Trust within and between organisations. Oxford: Oxford University Press, 31–63.
27. Tyler, K., Stanley, E. (2007). The role of trust in financial services business relationships. Journal of Services Marketing, 21(5), 334–344.
28. Watzlawick, P. H., Beavin, J. Jackson, D. (1967). Pragmatics of Human Communication. A Study of Interactional Patterns, Pathologies and Paradoxes. New York: Mental Research Institute, Norton Company.
29. Welch, M. Jackson, P. R. (2007). Rethinking internal communication: A stakeholder approach. Corporate Communications, 12, 177–198.
30. Zając, Cz. (2012). Emergent character of interpersonal relationships in organizational structures of capital groups. Journal of Intercultural Management, 4(3), 15–22.
31. Zolin R., Fruchter R., Hinds P. (2003). Communication, Trust & Performance: The Influence of Trust on Performance. In: A/E/C Cross‑functional, Geographically Distributed Work, CIFE Working Paper no. 78, April, STANFORD UNIVERSITY.
32. Zucker, L.G. (1986). The Production of Trust: Institutional Sources of Economic Structure, 1840–1920. Research in Organizational Behavior, 8, 53–111.
2. Barber, B. (1983). The logic and limits of trust. New Brunswick, NJ: Rutgers University Press.
3. Butler, J. K. (1991). Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory. Journal of Management, 17(3), 643–663.
4. Cho, Y.J. Song, H. J. (2017). Determinants of Turnover Intention of Social Workers: Effects of Emotional Labor and Organizational Trust. Public Personnel Management, 46(1), 41–65.
5. Cooley, Ch.H. (1909). Social Organization: A Study of Larger Mind. Cornell University Library.
6. D’Aprix, R. (1995). Communication as Process: The Manager’s View. In: G.M. Goldhaber, G.A. Barnett (eds.). Handbook of Organizational Communication. Corporation, Norwood, New Jersey: Ablex Publishing.
7. Deutsch, M. (1973). The Resolution of Conflict. Constructive and Destructive Processes. New Haven. London: Yale University Press.
8. Fukuyama, F. (1995). Zaufanie. Kapitał społeczny a droga do dobrobytu. Warszawa: Wydawnictwo Naukowe PWN.
9. Graber, D.A. (2003). The power of communication. Managing information in public organizations. Washington: CQ Press.
10. Grudzewski, W.M., Hajduk, I.K., Sankowska, A., Wańtuchowicz, M. (2007). Zarządzanie zaufaniem w organizacjach wirtualnych. Warszawa: Difin.
11. Hardin, R. (2000). Trust and trustworthiness. New York, NY: Russell Sage Foundation.
12. Hardin, R. (2009). Zaufanie, Warszawa: Wydawnictwo Sic!
13. Hon, L.C., Grunig, J.E. (1999). Guidelines for measuring relationships in public relations. Gainsville, FL: The Institute for Public Relations, Commission on PR Measurement and Evaluation.
14. Luhmann, N. (1979). Trust and Power. New York: J. Wiley.
15. Luhmann, N. (1985). Society, meaning, religion – based on self‑reference. Sociological Analysis, 46 (1), 5–20.
16. Luhmann, N. (2000). Familiarity, Confidence, Trust: Problems and Alternatives. In: D. Gambetta (ed.), Trust: Making and Breaking Cooperative Relations, electronic version, Department of Sociology, University of Oxford, chapter 6, 94–107.
17. Maltz, E. (2000). Is All Communication Created Equal? An Investigation into the Effects of Communication Mode on Perceived Information Quality. Journal of Product Innovation Management, 17, 110–127.
18. Maesschalck, J. (2004). Approaches to Ethics Management in the Public Sector. A Proposed Extension of the Compliance‑Integrity Continuum. Public Integrity, 5, 23–41.
19. Mishra, K., Boynton, L., Mishra, A. (2014). Driving Employee Engagement: The Expanded Role of Internal Communications. International Journal of Business Communication, 51(2), 183–202.
20. Morgan, R. M., Hunt, S. D. (1994). The Commitment Trust Theory of Relationship Marketing. Journal of Marketing, 58, 20–38.
21. Perry, J.L., Hondeghem, A. (2008). Building Theory and Empirical Evidence about Public. Service Motivation. International Public Management Journal, 11(1), 3–12.
22. Podnar, K. (2015). Corporate Communication. A Marketing Viewpoint. New York: Routledge.
23. Shockley‑Zalabak, P., Morreale, S., Hackman, M. (2010). Building the high trust organization: Strategies for supporting five key dimensions of trust. San Francisco, CA: Jossey‑Bass.
24. Stevenson, B., Wolfers, J. (2011). Trust in Public Institutions over the Business Cycle. Working Paper 2011–11, Federal Reserve Bank of San Francisco.
25. Sztompka, P. (2007). Zaufanie. Fundament społeczeństwa. Kraków: Wydawnictwo ZNAK.
26. Sydow, J. (1998). Understanding the constitution of interorganizational trust. In: C. Lane, R. Bachmann (eds.), Trust within and between organisations. Oxford: Oxford University Press, 31–63.
27. Tyler, K., Stanley, E. (2007). The role of trust in financial services business relationships. Journal of Services Marketing, 21(5), 334–344.
28. Watzlawick, P. H., Beavin, J. Jackson, D. (1967). Pragmatics of Human Communication. A Study of Interactional Patterns, Pathologies and Paradoxes. New York: Mental Research Institute, Norton Company.
29. Welch, M. Jackson, P. R. (2007). Rethinking internal communication: A stakeholder approach. Corporate Communications, 12, 177–198.
30. Zając, Cz. (2012). Emergent character of interpersonal relationships in organizational structures of capital groups. Journal of Intercultural Management, 4(3), 15–22.
31. Zolin R., Fruchter R., Hinds P. (2003). Communication, Trust & Performance: The Influence of Trust on Performance. In: A/E/C Cross‑functional, Geographically Distributed Work, CIFE Working Paper no. 78, April, STANFORD UNIVERSITY.
32. Zucker, L.G. (1986). The Production of Trust: Institutional Sources of Economic Structure, 1840–1920. Research in Organizational Behavior, 8, 53–111.