Stan badań nad metodami naukowymi w systemach zarządzania jakością w sektorze usług: systematyczny przegląd literatury
Słowa kluczowe:
metody badawcze, system zarządzania jakością, sektor usługAbstrakt
Celem artykułu jest systematyczny przegląd literatury dotyczący koncepcji systemów zarządzania jakością w sektorze usług w zakresie stosowanych metod badawczych oraz wniosków wynikających z tych badań. W przeglądzie dokonano klasyfikacji 50 artykułów wybranych do szczegółowej analizy według przyjętej metody badawczej i najczęściej stosowanych narzędzi gromadzenia oraz analizy danych. W wyniku przeprowadzonego przeglądu zaobserwowano przewagę wykorzystywania badań ilościowych w przedmiotowych publikacjach. W artykule zapewniono wgląd w stosowane metody badawcze, zaś odbiorcom składającym się z badaczy oraz praktyków zainteresowanych prowadzeniem badań w obszarze systemów zarządzania jakością w sektorze usług – przewodnik oraz argumentację w celu wyboru odpowiedniej metody badawczej, biorąc pod uwagę zalety oraz wady każdej z nich.
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Bibliografia
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Materiały internetowe
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Prawa autorskie (c) 2025 Studia i Prace Kolegium Zarządzania i Finansów
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