Cloud computing as a factor of the supply chain competitiveness
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Abstract
Cloud computing is a resource, as well as an instrument, which in a complex and diverse manner can have an impact on the structure of the factors shaping the competitiveness of supply chains by stimulating their integration and improving the quality of management. By analysing the results of the study in the context of factor and resulting competitiveness identifying the role of cloud computing in the supply chain management, it must be stated that the reasons for its choice interacted with strategic goals. In terms of the impact of cloud computing on the reduction of costs, the respondents mentioned activities associat-ed with the execution of orders, handling complaints and returns, as those where the greatest changes were observed. In the context of the impact on the time of execution of activities and processes, the respondents pointed to: handling complaints time, order ex-ecution time and liabilities payment time. In terms of shaping the quality, the improvement of the timeliness of deliveries, the increase of the level of complete orders delivered to the customers and the improvement of accuracy of demand planning were indicated.
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