Key success factors in business management during the COVID-19 pandemic

Authors

  • Piotr Jedynak Uniwersytet Jagielloński Wydział Zarządzania i Komunikacji Społecznej
  • Sylwia Bąk Uniwersytet Jagielloński Wydział Zarządzania i Komunikacji Społecznej

DOI:

https://doi.org/10.33119/SIP.2022.184.5

Keywords:

pandemic, COVID-19, enterprise, success

Abstract

The purpose of the text is to identify and categorise the key success factors of selected companies during the global COVID-19 pandemic. In the theoretical part, the conditions for the functioning of enterprises during the COVID-19 pandemic were identified, and then success factors were diagnosed as a category that explained the results of enterprises during this period. The aim of the work was achieved through empirical research carried out on a sample of 22 companies representing various sectors, both global and local. The research was conducted using the triangulation of research methods. The main method used in the research procedure was a multiple case study. The results showed that the identified factors determining the success of the surveyed companies during a pandemic form seven categories: strategy, business model, resources, flexibility, products/services, customer relations, and the external environment.

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References

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Published

2022-07-12

How to Cite

Jedynak, P. ., & Bąk, S. . (2022). Key success factors in business management during the COVID-19 pandemic. Studies and Work of the Collegium of Management and Finance , (184), 65–78. https://doi.org/10.33119/SIP.2022.184.5

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Section

Articles