Trust as an essential factor in organizational performance
DOI:
https://doi.org/10.33119/SIP.2023.189.7Keywords:
trust,, enterprise,, interorganizational trust,, intraorganizational trustAbstract
Trust is and has been a subject of multiple research projects in management. It is being stated to be an organizational value and vital element of organizational success. Currently, due to dynamic changes in business environment and changes in the way organizations operate (for example virtual work, new flexible forms of employment, or increasing importance of technology), trust has been gaining in importance in efficient management of organizations.
The goal of this paper is to describe differences in definitions of trust and to elaborate on trust factors which enhance emergence of trust outside and inside an organization. In the course of this analysis both trust theories, as well as empirical research about trust have been reviewed, both in terms of intercompany network (interorganizational trust) as well as in terms of internal aspects (intraorganizational trust).
A need for further research has been also discussed in this paper, especially in the areas which currently gain in its importance, for example trust in virtual teams or in culturally diverse teams.
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References
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10. Dyer J., Chu W. [1997], The Economic Value of Trust in Supplier – Buyer Relationships, „Working Paper” W-0145A, MIT.
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28. Morrison-Smith S., Ruiz J. [2020], Challenges and Barriers in Virtual Teams: A Literature Review, SN Applied Sciences, Article number: 1096.
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30. Rousseau D.M., Sitkin S.B., Burt R.S., Camerer C. [1998], Not So Different After All: A CrossDiscipline View of Trust, „Academy of Management Review”, 23(3).
31. Rutten W., Blaas-Franken J., Martin H. [2016], The Impact of (Low) Trust on Knowledge Sharing, „Journal of Knowledge Management”, 20.
32. Sako M. [1998], Determinants of Trust in Supplier Relations: Evidence from the Automotive Industry in Japan and the United States, „Ournal of Economic Behavior & Organization”, 34(3).
33. Sankowska A. [2009], Koncepcja zaufania interorganizacyjnego, „Organizacja i Kierowanie”, 4(138).
34. Shenkar O., Reurer J.J. [2005], Handbook of Strategic Alliances, SAGE Publications, Thousand Oaks, London, New Delhi.
35. Shockley-Zabalak P., Ellis K., Winograd G. [2000], Organizational Trust: What It Means, Why It Matters, „Organization Development Journal”, 18.
36. Smith K.G., Carroll S.J., Ashford S.J. [2017], Intra- and Interorganizational Cooperation: Toward a Research Agenda, „Academy of Management Journal”, 38(1).
37. Smith V.L. [2000], Bargaining and Market Behavior, Cambridge University Press, Cambridge.
38. Smitka M.J. [1991], Competitive Ties: Subcontracting in the Japanese Automotive Industry, Columbia University Press, New York.
39. Steenkamp J.B., Geyskens I. [1999], A Meta-Analysis of Satisfaction in Marketing Channel Relationships, „Journal of Marketing Research”, 36(2).
40. Sydow J. [1998], Understanding the Constitution of Interorganizational Trust, w: Trust Within and Between Organizations Conceptual Issues and Empirical Applications, red. C. Lane, R. Bachman, Oxford University Press Oxford.
41. Sydow J., Windeler A. [2003], Knowledge, Trust and Control: Managing Tensions and Contradictions in a Regional Network of Service Firms, „International Studies of Management and Organization”, 33(2).
42. Sztompka P. [2007], Zaufanie. Fundament społeczeństwa, Wydawnictwo „Znak”, Kraków.
43. Watson M.L. [2005], Can There Be Just One Trust? A Cross-Disciplinary Identification of Trust Definitions and Measurement, The Institute for Public Relations, www.instituteforpr.com
44. Whitener E.M., Brodt S.E., Korsgaard A.M., Werner J.M. [1998], Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior, „Academy of Management Review”, 23.
45. Williamson O.E. [1993], Calculativeness, Trust, and Economic Organization, „Journal of Law and Economics”, 36.
46. Winch S. [2009], Zaufanie a sytuacja finansowa firmy w opinii kadry kierowniczej przedsiębiorstw, „Studia i Prace Kolegium Zarządzania i Finansów”, 92.
47. Zaheer S., Zaheer A. [2006], Trust across Borders, „Journal of International Business Studies”, 37.
48. Zand D.E. [1972], Trust and Managerial Problem Solving, „Administrative Science Quarterly”, 17.
2. Bhattacharya R., Devinney T.M., Pillutla M.M. [1998], A Formal Model of Trust Based on Outcomes, „Academy of Management Review”, 23.
3. Breuer C., Hüffmeier J., Hertel G. [2016], Does Trust Matter More in Virtual Teams? A MetaAnalysis of Trust and Team Effectiveness Considering Virtuality and Documentation as Moderators, „Journal of Applied Psychology”, 101.
4. Breuer C., Hüffmeier J., Hibben F., Hertel G. [2020], Trust in Teams: A Taxonomy of Perceived Trustworthiness Factors and Risk-Taking Behaviors in Faceto-Face and Virtual Teams, „Human Relations”, 73(1).
5. Bugdol M. [2010], Wymiary i problemy zarządzania organizacją opartą na zaufaniu, Wydawnictwo Uniwersytetu Jagiellońskiego, Kraków.
6. Butler J.K. [1991], Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory, „Journal of Management”, 17(3).
7. Choi O.K., Cho E. [2019], The Mechanism of Trust Affecting Collaboration in Virtual Teams and the Moderating Roles of the Culture of Autonomy and Task Complexity, „Computers in Human Behavior”, 91.
8. Connelly B.L., Crook T.R., Combs J.G., Ketchen D.J., Aguinis H. [2018], Competence- and Integrity-Based Trust in Interorganizational Relationships: Which Matters More?, „Journal of Management”, 44(3).
9. Dirks K.T., Ferrin D.L. [2002], Trust in Leadership: Meta-Analytic Findings and Implications for Research and Practice, „Journal of Applied Psychology”, 87.
10. Dyer J., Chu W. [1997], The Economic Value of Trust in Supplier – Buyer Relationships, „Working Paper” W-0145A, MIT.
11. Elangovan A.R., Shapiro D.L. [1998], Betrayal of Trust in Organizations, „Academy of Management Review”, 23(2).
12. Fukuyama F. [1997], Zaufanie. Kapitał społeczny a droga do dobrobytu, Wydawnictwo Naukowe PWN, Warszawa.
13. Fulmer A.C., Gelfand M.J. [2012], At What Level (and in Whom) We Trust: Trust Across Mul tiple Organizational Levels, „Journal of Management”, 38(4).
14. Giddens A. [1984], The Constitution of Society: Outline of the Theory of Structuration, University of California Press, Berkley and Los Angeles.
15. Giddens A. [2005], Socjologia, Wydawnictwo Naukowe PWN, Warszawa.
16. Grudzewski W.M., Hejduk I.K., Sankowska A., Wańtuchowicz M. [2007], Zarządzanie zaufaniem w organizacjach wirtualnych, Centrum Doradztwa i Informacji Difin sp. z o.o., Warszawa.
17. Gurviez P., Korchia M. [2003], Proposal for a Multidimensional Brand Trust Scale, http://www.watoowatoo.net/mkgr/, dostęp: 25.11.2022.
18. Jimeneza A., Boehe D.M., Taras V., Caprar D.V. [2017], Working Across Boundaries: Current and Future Perspectives on Global Virtual Teams, „Journal of International Management”, 23.
19. Klein H.A., Lin M.H., Finkeldey J.G. [2018], Trust Across Culture and Context, „Journal of Cognitive Engineering and Decision Making”, 13(1).
20. Knack S., Keefer P. [1997], Does Social Capital Have an Economic Payoff? A Cross-Country Investigation, „The Quarterly Journal of Economics”, 112(4).
21. Kramer R.M., Tyler T.R. [1995], Trust in Organizations: Frontiers of Theory and Research, SAGE Publications, Thousand Oaks, London, New Delhi.
22. Lasswell H.D. [2018], Politics: Who Gets What, When, How, www.pp-publishing.com, Papamoa Press.
23. Lusch R.F., O’Brien M., Sindhav B. [2003], The Critical Role of Trust in Obtaining Retailer Support for a Supplier’s Strategic Organizational Change, „Journal of Retailing”, 79(4).
24. Martins N. [2002], A Model for Managing Trust, „International Journal of Manpower”, 23.
25. Mayer R.C., Davis J.H., Schoorman D.F. [1995], An Integrative Model of Organizational Trust, „The Academy of Management Review”, 20.
26. Mishra J., Morrissey M.A. [1990], Trust in Employee/Employer Relationships: A Survey of West Michigan Managers, „Public Personnel Management”, 19(4).
27. Morgan R.M., Hunt S.D. [1994], The Commitment-Trust Theory of Relationship Marketing, „Journal of Marketing”, 58(3).
28. Morrison-Smith S., Ruiz J. [2020], Challenges and Barriers in Virtual Teams: A Literature Review, SN Applied Sciences, Article number: 1096.
29. Pavlou P.A. [2002], Institution-Based Trust in Interorganizational Exchange Relationships: The Role of Online B2B Marketplaces on Trust Formation, „The Journal of Strategic Information Systems”, 11 (3–4).
30. Rousseau D.M., Sitkin S.B., Burt R.S., Camerer C. [1998], Not So Different After All: A CrossDiscipline View of Trust, „Academy of Management Review”, 23(3).
31. Rutten W., Blaas-Franken J., Martin H. [2016], The Impact of (Low) Trust on Knowledge Sharing, „Journal of Knowledge Management”, 20.
32. Sako M. [1998], Determinants of Trust in Supplier Relations: Evidence from the Automotive Industry in Japan and the United States, „Ournal of Economic Behavior & Organization”, 34(3).
33. Sankowska A. [2009], Koncepcja zaufania interorganizacyjnego, „Organizacja i Kierowanie”, 4(138).
34. Shenkar O., Reurer J.J. [2005], Handbook of Strategic Alliances, SAGE Publications, Thousand Oaks, London, New Delhi.
35. Shockley-Zabalak P., Ellis K., Winograd G. [2000], Organizational Trust: What It Means, Why It Matters, „Organization Development Journal”, 18.
36. Smith K.G., Carroll S.J., Ashford S.J. [2017], Intra- and Interorganizational Cooperation: Toward a Research Agenda, „Academy of Management Journal”, 38(1).
37. Smith V.L. [2000], Bargaining and Market Behavior, Cambridge University Press, Cambridge.
38. Smitka M.J. [1991], Competitive Ties: Subcontracting in the Japanese Automotive Industry, Columbia University Press, New York.
39. Steenkamp J.B., Geyskens I. [1999], A Meta-Analysis of Satisfaction in Marketing Channel Relationships, „Journal of Marketing Research”, 36(2).
40. Sydow J. [1998], Understanding the Constitution of Interorganizational Trust, w: Trust Within and Between Organizations Conceptual Issues and Empirical Applications, red. C. Lane, R. Bachman, Oxford University Press Oxford.
41. Sydow J., Windeler A. [2003], Knowledge, Trust and Control: Managing Tensions and Contradictions in a Regional Network of Service Firms, „International Studies of Management and Organization”, 33(2).
42. Sztompka P. [2007], Zaufanie. Fundament społeczeństwa, Wydawnictwo „Znak”, Kraków.
43. Watson M.L. [2005], Can There Be Just One Trust? A Cross-Disciplinary Identification of Trust Definitions and Measurement, The Institute for Public Relations, www.instituteforpr.com
44. Whitener E.M., Brodt S.E., Korsgaard A.M., Werner J.M. [1998], Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior, „Academy of Management Review”, 23.
45. Williamson O.E. [1993], Calculativeness, Trust, and Economic Organization, „Journal of Law and Economics”, 36.
46. Winch S. [2009], Zaufanie a sytuacja finansowa firmy w opinii kadry kierowniczej przedsiębiorstw, „Studia i Prace Kolegium Zarządzania i Finansów”, 92.
47. Zaheer S., Zaheer A. [2006], Trust across Borders, „Journal of International Business Studies”, 37.
48. Zand D.E. [1972], Trust and Managerial Problem Solving, „Administrative Science Quarterly”, 17.
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Published
2023-08-03
How to Cite
Schwabe, M. (2023). Trust as an essential factor in organizational performance. Studies and Work of the Collegium of Management and Finance , (189), 113–131. https://doi.org/10.33119/SIP.2023.189.7
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